Get your money back.
Quick and simple.
Claim a refund right here and skip the back and forth. Our support team will review your request and email you a confirmation.
Refund Eligibility and Process
Our 90-day refund policy covers all products purchased directly from this website. You may request a full refund within 90 days of the date shown on your purchase receipt, whether your item is unopened, opened, or used.
To request a refund, contact our customer support team through our Contact page with your name, order number, and the email address used for your purchase. Our team will locate your order and confirm when your refund has been issued.
You do not need to return the product or obtain a Return Merchandise Authorization (RMA) number. Because no return is required, there are no return shipping costs, and a return address is not applicable. Please do not send products to our business address.
Refunds are issued to the original payment method. We aim to process your refund within 3–5 business days after receiving your request and locating your order. Once issued, please allow an additional 5–10 business days for the refund to appear on your card statement, depending on your bank or card issuer.
Get Your Refund
Fill this in and we will email you a confirmation right away.
Accepted Payment Methods
We accept Visa and MasterCard. Payment can only be made using a credit or debit card. Payment is deducted from your account upon order.
Refund Policy
You can request a refund within 30 days from the date you purchased it. Any returned product must be in the same condition you received it and in the original packaging.
Returns & Contact
For return or refund questions, contact us at (470) 460-7027 or email support@shopcoutivo.com.
Health & Hygiene Returns
In the case of sealed goods which are not suitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery.